We want to make sure that your expectations are exceeded. However, if you want a refund or exchange for any reason, please follow the instructions below.
For assistance, please contact our customer care team: email@example.com
If you’re not happy with your order, you have 60 days to return any items that you don’t like to keep.
Please note: For reasons of hygiene, socks and undergarments are excluded from return or exchange.
We will provide a full refund for any items returned to us. All garments must be unworn, unaltered, unwashed and have their original tags and labels attached.
FREE OF CHARGE: For customers from Germany, Austria, Denmark, Belgium and Luxembourg
INTERNATIONAL: Return shipping charges are the responsibility of the customer.
Customers from Germany, Austria, Denmark, Belgium and Luxembourg
IMPORTANT NOTE: Non-EU customers must ensure information for customs is filled correctly and the parcel is clearly marked from the outside as "Returned Goods" (your carrier will provide you with a label for customs). Also add a printed copy of the invoice outside the packaging (ideally using a transparent sleeve that can be opened by customs). Contact us if need assistance to find your invoice.
Once we have checked your returned items, we will immediately initiate your refund. In case of a direct exchange we will shop your replacement order as soon as your returned items have been shipped.
All refunds use the same method of payment that was chosen for the original payment.
The date on which the refund will be credited to your account or credit card depends on the provider of the payment service.
In some cases it may take up to 5-10 working days to appear on your statement.
The fastest and easiest way to exchange items is to return all unwanted items to us (as outlined above) and reorder your new desired items as usual via our online shop. As soon as we have received your return, we will immediately refund the original purchase price.
Why is it not possible for international customers to exchange directly into another size or colour?
We want to make things as easy as possible for you. An exchange via refund and new order has the big advantage that everything is done automatically and as fast as possible. You can reorder your new desired size directly while your return is on its way back to us – so you don’t have to wait for the exchange.
Should you nevertheless prefer a direct exchange or have questions about product availability or sizes, we are happy to help you personally – simply contact us by email: firstname.lastname@example.org
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