Shipping & Returns

All orders ship from our warehouse near Munich, Germany. We deliver to:

• Europe: all EU countries, United Kingdom, Switzerland, Norway
• Americas: USA, Canada, Mexico
• Asia & Oceania: China, South Korea, Japan, Australia, New Zealand
• Middle East & Africa: UAE, Qatar, Kuwait, Saudi Arabia, South Africa

Costs & delivery times

Orders ship once payment is confirmed, usually within one working day (up to three in busy periods). Delivery times above apply on top of this; they are estimates and can be longer for remote areas. Final shipping costs are shown at checkout after any discount codes.

Shipping methods

• Germany: Standard with GLS or Deutsche Post (4 EUR), Economy for small items (2.50 EUR, 2–4 working days), DHL to your door or a Packstation (6 EUR, or 2 EUR on orders over 80 EUR), or GLS Priority next working day (12 EUR, or 8 EUR on orders over 80 EUR).
• Austria: GLS.
• France, Benelux, Denmark: GLS or DHL.
• Switzerland: DHL or Swiss Post.
• United Kingdom: Royal Mail or Parcelforce.
• USA: USPS.
• Rest of world: GLS, DHL or Deutsche Post.

Order tracking

As soon as your order ships, you'll receive a tracking number by email. You can also follow your order in your SANVT account under My Orders.

Taxes & duties

• EU: VAT is included in all prices.
• UK: UK VAT is included in all prices.
• Switzerland, UK & USA: we pay all customs duties. Orders ship DDP, so there's nothing to pay on delivery.
• All other countries: prices exclude VAT. Local duties and import taxes may apply on delivery and are paid by the customer.

Returns policy

You can return your order within 60 days of delivery. Items must be unworn, unwashed, unaltered and have all original tags. For hygiene reasons, underwear and socks can't be returned.

Unused gift cards can be returned within 60 days. Contact us.

Once we've received and checked your return, we refund you via your original payment method within 5–10 business days.

Return shipping costs

How to return

Customers with a return label

1. Go to our Returns Portal and enter your five-digit order number (e.g. #65432) and email.
2. Choose a refund or, where available, an exchange.
3. Receive your return label by email within 5 minutes. Print it or use the QR code.
4. Put the order number or packing slip inside the parcel.
5. Drop it off at your nearest drop-off point.

UK returns go to our warehouse in Surrey, UK. US returns go to our warehouse in Illinois, USA.

Switzerland

1. Register your return in the Returns Portal and follow the instructions.
2. Print your packing slip and put it inside the parcel.
3. Send it to our local warehouse in Bern (address shown in the portal) with the carrier of your choice, e.g. Swiss Post.

All other international customers

1. Register your return in the Returns Portal and follow the instructions.
2. Put the order number or packing slip inside the parcel.
3. Send it to our warehouse in Germany with the carrier of your choice. We recommend tracked shipping – keep your proof of postage.

Outside the EU, UK, USA and Switzerland: mark the parcel clearly as "Returned Goods" and attach a printed invoice to the outside (ideally in a clear sleeve). This avoids customs delays and extra charges.