Customer care
Payment & Currency
How you can pay, how your payment is protected, and which currency you'll see.
Payment methods
We accept:
- Cards: Visa, Mastercard, Maestro and American Express
- Express checkout: Apple Pay, Google Pay and Shop Pay
- PayPal
- Klarna
- Local methods: iDEAL in the Netherlands, Bancontact in Belgium, MobilePay in Denmark
Checkout only shows the methods available in your country.
Security
We never see or store your card details. Card payments are processed by Shopify Payments, which is certified to PCI DSS Level 1, the highest security standard in the payments industry. PayPal and Klarna payments are handled directly by PayPal and Klarna.
Our whole website uses an encrypted connection (SSL). You'll see a padlock next to the address in your browser.
Currencies
We show prices in the currency of your delivery country, for example EUR, GBP, USD, CHF, DKK, SEK or NOK. You pay the amount shown at checkout, with no conversion on our side.
You can change your country and currency at any time with the country selector.
Taxes & duties
- EU: VAT is included in all prices.
- Switzerland, UK & USA: we pay all customs duties. Orders ship DDP, so there's nothing to pay on delivery.
- All other countries: prices exclude VAT. Local duties and import taxes may apply on delivery and are paid by the customer.
Delivery costs and times by country are on our Shipping & Returns page.
Still need help?
Our customer care team answers Monday to Friday, 09:00–18:00 (CET).