Shipping policy
Where we deliver
All orders ship from our warehouse in Sauerlach, near Munich, Germany. We deliver to:
- Europe: all EU countries, United Kingdom, Switzerland, Norway
- Americas: USA, Canada, Mexico
- Asia & Oceania: China, South Korea, Japan, Australia, New Zealand
- Middle East & Africa: UAE, Qatar, Kuwait, Saudi Arabia, South Africa
Costs & delivery times
| Region | Standard | Free shipping over | Delivery |
|---|---|---|---|
| Germany, Austria | 4 EUR | 80 EUR | 1–3 working days |
| France, Denmark, Belgium, Netherlands, Luxembourg | 10 EUR | 100 EUR | 2–4 working days |
| Rest of EU | 10 EUR | 100 EUR | 3–4 working days |
| Norway | 10 EUR | 100 EUR | 3–7 working days |
| Switzerland | 10 CHF | 150 CHF | 3–7 working days |
| United Kingdom | 10 GBP | 150 GBP | 3–7 working days |
| USA | 25 USD | 250 USD | 4–10 working days |
| Canada | 30 CAD | 400 CAD | 4–10 working days |
| Rest of world | 25 EUR | 250 EUR | 3–14 working days |
Amounts in EUR are converted into your local currency at checkout. Final shipping costs are shown at checkout after any discount codes.
Dispatch
Orders ship once payment is confirmed. We aim to ship every order within one working day; in busy periods it can take up to three. The delivery times above apply on top of this. They are estimates and can be longer for remote areas.
We reserve the right to delay the dispatch of any order. Some payments need additional security checks, which can delay an order. If your order is delayed or an item is out of stock, we'll let you know by email. See also our Terms of Service.
Shipping methods
- Germany: Standard with GLS or Deutsche Post (4 EUR), Economy for small items (2.50 EUR, 2–4 working days), DHL to your door or a Packstation (6 EUR, or 2 EUR on orders over 80 EUR), or GLS Priority next working day (12 EUR, or 8 EUR on orders over 80 EUR).
- Austria: GLS.
- France, Benelux, Denmark: GLS or DHL.
- Switzerland: DHL or Swiss Post.
- United Kingdom: Royal Mail or Parcelforce.
- USA: USPS.
- Rest of world: GLS, DHL or Deutsche Post.
Order tracking
As soon as your order ships, you'll receive a tracking number by email. You can also follow your order in your SANVT account under My Orders.
Taxes & duties
- EU: VAT is included in all prices.
- UK: UK VAT is included in all prices.
- Switzerland, UK & USA: we pay all customs duties. Orders ship DDP, so there's nothing to pay on delivery.
- All other countries: prices exclude VAT. Local duties and import taxes may apply on delivery and are paid by the customer. We can't tell you the amount in advance, as customs rules vary by country.
If you refuse a parcel because of import duties or taxes, you are liable for the return shipping, customs charges and handling fees.
Questions? Write to care@sanvt.com.